At Ryle Make, your satisfaction is important to us. We understand that sometimes a product may not meet expectations or may arrive damaged. Please read our return and refund policy carefully to understand how we handle such situations.

1. Payment Method

We only offer Cash on Delivery (COD) as our payment method. Refunds will be processed based on this method.

2. Eligibility for Returns

You may request a return if:

  • The product you received is damaged, defective, or incorrect

  • You contact us within 3 days of receiving the product

  • The item is unused, in its original packaging, and in resellable condition

We do not accept returns for products due to change of mind once the item is delivered in good condition.

3. How to Request a Return

To initiate a return, please contact our support team at [insert contact email or phone number] with:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

Our team will review your request and respond within 2–3 business days.

4. Return Approval and Pickup

If your return is approved, we will schedule a pickup at your address. Please ensure the item is properly packaged and ready for handover.

5. Refund Process

Once the returned item is received and inspected, we will notify you of the status. If approved:

  • A refund will be processed in cash at the time of return pickup or via another agreed method, depending on your location and our logistics partner’s capabilities.

Refunds are not applicable for any delivery charges incurred unless the return is due to an error or damage on our part.

6. Non-Returnable Items

For hygiene and safety reasons, certain items such as opened craft kits, used tools, or personalized/customized products may not be eligible for return unless damaged or defective upon arrival.

If you have any questions or need help with a return, feel free to contact us at [email protected].